Group Administration Features

Serves as an automated receptionist that answers the phone and provides a personalized message to callers. Callers have the option to connect to the operator, dial by name or extension, or connect to configurable extensions.

Enable users to answer any ringing line in their call pickup group.  Quick Reference

Automatically process incoming calls received by a single phone number by distributing them among a group of users or agents.  Quick Reference

Automatically process incoming calls received by a single phone number by distributing them to a group of users or agents. Includes enhanced features such as agent log in and log out, call queuing, and overflow control.  Quick Reference

Play an uploaded audio (.wav) file for callers on hold.  Quick Reference

Enable users to record messages for incoming calls. A message can be recorded when the call is not answered within a certain number of rings, when the user's phone is busy, or when transferred directly to the user's voice mail.  Quick Reference

Enable users to call a group of users, where the users can be part of the same group or can be external users.  Quick Reference