Privacy Policy
Information Collection
The information we collect depends on what you do when you visit
our web site. There are two types of information that we are likely
to record:
- Non-personally identifiable information collected in
the aggregate: We collect various "anonymous" facts each
time you visit our site. This information includes the date and
time you access our site, the internet address you use, what
page(s) on the site you visited, the type of browser you use, etc.
We use the information we collect to measure the number of visitors
to the different sections of our site and to help us make our site
more useful to visitors.
- Personally identifiable information you give
us: We collect the personally identifiable information you
provide directly to us in the course of conducting business on our
web site. This information can include name, e-mail address, credit
card numbers, etc. Except as otherwise provided below, this
personally identifiable information is only used to conduct
business with you, provide you with specific services and
communicate with you. We may also use this information to send you
e-mails about new products and services. If you create a personal
account with us and provide us with the above information for the
purpose of conducting business, you authorize us to store your
name, shipping address, credit card and billing information.
How We Use Your Information
Personally Identifiable Information.
We may use your personally identifiable information for the
following business purposes:
- To ensure that you are receiving the services you ordered
- To allow us to properly maintain those services and to make
improvements or upgrades when necessary
- To confirm that you are being properly billed
- To provide you with technical support and for system
maintenance
- To inform you of new products or services that may be of
interest to you
- To us to understand the use of, and identify improvements to,
our services
- To prevent fraud, including the unauthorized use of our service
or violations of applicable policies and terms of service
- To ensure our own compliance with the law
Additionally, we may use or disclose personally identifiable
information about you without your consent to protect our
customers, employees, or property, in emergency situations, to
enforce our rights under our terms of service and policies, in
court or elsewhere. Further, we may disclose your personally
identifiable information where necessary to provide or conduct a
legitimate business activity related to the services provided to
you or as required as required by law or legal process.
We do not sell, trade or rent your personally identifiable
information to outside companies or marketing firms, except for the
following circumstances. We may share this information within the
family of Cincinnati Bell-affiliated companies to improve our
services to you. We may also share personally identifiable customer
information with our agents and trusted business partners when
required for the specific and limited purposes of providing
products or services to you that you have authorized, such as to
our shipper in order to fulfill an on-line order, as well as to
evaluate and improve the quality of our services.
Non-Personally Identifiable Information.
This information is data about usage and Services operation that
is not associated with a specific personal identity. Examples of
this type of information include the type of Internet browser and
the type of computer operating system you are using. We collect and
analyze non-personally identifiable information to evaluate how
visitors use our Web site and enhance visitors' online experience.
Most non-personally identifiable data is collected via cookies or
other analysis technologies.
Use of Cookies and Web Beacons
A cookie is a small text file created by our web site and stored
on your computer that assists us in providing customized services.
The use of cookies is a standard in the industry and you'll find
they're used at most web sites. We use cookies for login
verification, session management, load balancing and
personalization to enable your user experience. We never use
cookies to retrieve non-public personally identifiable information
from your computer that was not already voluntarily provided to us
by you. Most cookies are "session cookies", meaning that they are
automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits,
although in that case, you may not be able to use certain features
on our site, including the "My Account" self service functionality.
Click
here to learn how to enable or disable cookies on your
computer.
How We Protect and Preserve Customer Privacy
Cincinnati Bell uses industry standard practices to safeguard
the confidentiality of your personal identifiable information,
including firewalls and Secure Socket Layer (SSL) encryption.
Cincinnati Bell treats data as an asset that must be protected
against loss and unauthorized access. We employ many different
security techniques to protect such data from unauthorized access
by users inside and outside the company.
To help ensure the confidentiality of your personal information,
it is important for you to protect against unauthorized access to
your password and to your computer. Be sure to sign off when
finished using a shared computer.
Linked Web Sites
Cincinnatibell.com is a web site that contains links to various
other web sites. Please be aware that these other sites may have
privacy policies that differ from Cincinnati Bell's policies.
Cincinnati Bell assumes no responsibility for either the content
that appears on linked sites or your privacy once you have linked
to other sites.
How You May Use our Materials, Marks and Informational
Content
Click here
to read our legal statements regarding use of Cincinnati Bell
Proprietary Information.
Customer Proprietary Network Information (CPNI)
The Telecommunications Act and federal regulations give you, the
customer, a choice about how Cincinnati Bell uses information about
your current telecommunications services to provide information to
you about new or additional products and services that will best
meet your communication needs. These regulations are designed to
protect your privacy rights as a telecommunications customer.
Cincinnati Bell values our customers' privacy and meeting your
communication needs is our top priority. Under federal law,
Cincinnati Bell must obtain your permission to use your Customer
Proprietary Network Information (CPNI) to market new or additional
products or services to you and to share this information with our
affiliates and authorized sales representatives. CPNI is data that
is not publicly available and includes information such as type of
service, number of telephone lines, amount of usage, and calling
and billing records. Click here to read more about CPNI or to
authorize use or non-use of your CPNI.
Changes to Our Privacy Policy
We generally keep this Privacy Policy posted on our Website and
you should review it frequently, as it may change from time to time
without notice. Cincinnati Bell will post online any changes to
this Privacy Policy on or before the effective date of the change.
You will be able to determine the date of the last change by noting
the effective date of the policy above. Any changes to our Privacy
Policy will be prospective only and will not affect information
collected prior to the effective date of the change in the Privacy
Policy. WHEN YOU ACCESS OUR WEBSITE, YOU AGREE TO THIS PRIVACY
POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY
CHANGES WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR
WEBSITE.